Return Policy

Return Address:

Nalu Boutique
18761 North Frederick Avenue, Suite S
Gaithersburg, MD 20879

Return Policy:

• Returns must be postmarked back to Nalu Boutique within 5 business days from the original delivery date.
• Pre-paid return labels are not provided. The customer is responsible for return shipping costs.
• All returned items will be inspected for signs of wear, damage, or smoke. If an item does not meet the original condition, it will be rejected and returned to the sender, and no store credit will be issued.
• We do not offer refunds or exchanges for returned items; store credit only will be provided.
• A 17% restocking fee will apply to all returned items.
• Our return department has sole discretion over the approval of returns, and their decisions are final. Please be mindful of the expiration date for store credit.

Important Notes:

• Nalu Boutique is not responsible for shipping delays or misrouted packages caused by the shipping carrier.
• We inspect all items thoroughly before shipping, so damaged merchandise is extremely unlikely.

Non-Returnable Items:

• Health and sanitary restrictions: We do not accept returns or exchanges on swimwear, intimate apparel, or intimate items. These are final sale.
• Sale items, special-priced items, clearance items, doorbusters, and double returns are final sale.
• Special occasion and crystal collection items are also final sale due to their delicate nature.
• Rhinestone dresses are considered delicate, and returns or exchanges cannot be accepted for these items.

Store Credit Expiration:

• Store credit is valid for 90 days from the date it is issued.

Return Processing Time:

• Please allow 10-15 business days for processing your return due to potential delays. You will receive an email notification once your return has been processed.

Return Instructions:

1. Pack your merchandise securely in the original packaging, if possible.
2. Ensure all items are returned in original condition, including tags, paperwork, parts, and accessories.
3. Include your original invoice or your order number, billing name and address, and a reason for return on a separate piece of paper.
4. Write the reason for return on the back of the invoice.
5. Retain your return tracking number to monitor the status of your return. Please note that Nalu Boutique is not responsible for lost or stolen packages.

We hope this information helps clarify our return policy. If you have any questions or need further assistance, please don’t hesitate to reach out.