Returns must be postmark back to Nalu Boutiue within 5 business days from the date your order was originally delivered . Please note that we do not issue Pre-paid return labels.
All returned items will be inspected for signs of wear, damage or smoke . In the event that the item does not match the original condition, the buyer will not receive a store credit. Item will be rejected and return to sender . No Refund . Exchange or store credit only. We will reserve the right to impose a restock fee of 17% in certain situations where applicable. Our return department will have sole discretion and have final decisions on returns.
Nalu Boutique is not liable for shipping companies delay or any misrouted packages .
Nalu Boutique diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely.
IMPORTANT, please note:
• IN ADDITION, ALL SALES ARE FINAL FOR THE FOLLOWING ITEMS:
- SALE ITEMS
- SPECIAL PRICE/DISCOUNTED PRICE ITEMS
- CLEARANCE ITEMS
- DOOR BUSTERS
- DOUBLE RETURNS
- No return on our special occasion and crystal collection item. They are very delicate.
- Store credit card expires 90days from the date it was originally issued
RETURN PROCESSING TIME
- Upon receipt of your package, your return for a store credit will be processed within 4-5 business days. You will be notified via email once your return has been processed
WHEN MAKING A RETURN:
- Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.
- Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return.
- Write “Reason for Return” on the back of your invoice.
- Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.